We are here to help.

GhostStop doesn't just sell paranormal investigation equipment. We design, manufacture and investigate with ghost hunting equipment every day (and night).

We are investigators working for investigators and are passionate about what we do. Whether you need TECH SUPPORT with equipment, advice on what to use or just have general questions... we are always here.

Quick Links for Help

• Where is my order? Tracking and checking order status.
• Shipping & order processing info
• Boo Bucks rewards program info (formerly Reward Tokens)
• About GhostStop
• Becoming an Affiliate
• International orders

Product Directions & Help

For help with a specific product, find the product on our web site. Most products have directions listed on that page.

Find the 'Directions' tab located below the photos and cart buttons. For product specifications, there may be a 'Technical Specs' tab in the same area. Some products also have Videos for demonstration.  

Help On Our Web Site

• Article: Ghost Hunting Equipment How-To's
• Shipping Info
• Request an Investigation
• Blog: Gear News and Tips
• Payment Financing

Quick Answers FAQ

Order Status

• Has my order shipped? 
• How do I change quantities or cancel an item in my order? 
• How do I track my order? 
• My order never arrived. 
• An item is missing from my shipment. 
• My product is missing parts. 
• When will my backorder arrive?

My Account

• How do I create an account? 
• How do I edit my account information? 
• How much is my shipping? 
• I forgot my password. 
• How do I return my product? 
• I received the wrong product. 
• What is your return policy? 
• When will my order ship?

International Shipping

• Do you ship to my country? 
• What are my payment choices? 
• When will my order ship and what are my shipping charges? 
• What is the return policy?

Guarantees

• Low Price Guarantee 
• Privacy Policy 
• Security

Pricing and Billing

• Do I have to pay sales tax? 
• I have a question on my charges. 
• I need a copy of my receipt/invoice. 
• When will my credit appear on my account? 
• When will my credit card be charged?

Buyer's Guide

• How do I buy/redeem a gift certificate? 
• How do I find my product? 
• How do I navigate the site? 
• How do I use a coupon?

Additional Support

Contact find what you're looking for above? No worries. We're happy to help.

Contact Us