www.ghoststop.com

Holiday Shipping Information

Holiday Hours Update - We will be CLOSED 12/25 and 1/1/14 in observance of the holidays. We will also be closed early on 12/24 and 12/31. You can always place orders online 24/7. See our holiday shipping schedule for info on order processing and shipping times.

LAST DAYS TO ORDER
Here is an estimate on final days you can order to ensure on-time delivery for Christmas. This list is based on items that show 'in-stock availability of "Ships in 1-2 Days." Other items that show a longer availability you must add that many days for processing.

• UPS Next Day: order by Monday, 12/23 before Noon Eastern Time
• UPS 2-Day: order by Friday, 12/20 before Noon Eastern Time
• UPS Ground: (See Map Below) for estimated shipping times. These are ESTIMATED times and are not guaranteed by UPS
• Post Office: (as available): Unknown as the shipping times greatly vary by location

We HIGHLY suggest to ORDER EARLY and utilize UPS 2-Day or Next Day to help expedite your order. Ground is great to save cost but is not guaranteed by UPS during the week leading up to Christmas due to volume.

Holiday Ordering Tips
We understand orders need to arrive on time, especially for holiday and special events. So, here are a few tips to ensure you get your order on time:

• ORDER EARLY! Make sure to order as soon as you possibly can giving us and the shipper enough time to deliver your order when you expect it.
• Check the availability or your item. On each product page is listed an 'Availability'. This notes how many days it may take to process and ship as some items require custom modification or building time before shipping. This is NOT the amount of time in transit. Generally items that say ' Availability: Usually Ships in 1 to 2 Days' will ship the next business day.
• Select a fast shipping method. You can choose UPS Next Day or 2-Day for shipping speeds at checkout.
• Check the shipping map if choosing UPS Ground. UPS Ground speed is based on distance from us. Look at the map below to determine how many days it may take to get to you. For instance, If you live in Kentucky it will take 2 days in transit whereas California will take 5-6 days.
• Check our schedule and the UPS shipping holidays. Neither GhostStop or UPS ships on weekends or holidays. These are days that are NOT taken into account when figuring processing and transit times. See the UPS shipping schedule and our hours of operation.
• Order cutoff is 12pm EST. Orders after noon our time will be processed the next business day.

Example Orders
Here are some EXAMPLES to help explain shipping times...

• You ordered at 10am, Tuesday, December 10th and all items in the order show 'Availability 1-2 days' and you selected 2-Day Air - We will process and ship this order same day and you will get it 2 days later on December 12th.
• You ordered at 6pm, Friday, December 13th and all items in the order show 'Availability 1-2 days' and you selected 2-Day Air - We will process and ship this order the following business day (Monday) and you will get it 2 days later on Wednesday, December 18th.
• You ordered at 6pm, Friday, December 13th and ONE of the items in the order says 'Availability 3-5 days' and you selected UPS Ground going to California - We will process the order the following business day (Monday). Because of the item that requires additional processing time we may hold the order to ship together. Additionally, since California is 5-6 days in transit and UPS does not ship on weekends, Christmas day and New Years Day, you will receive your order after Christmas sometime in early January.

Processing Your Order

Orders placed before 12pm EST will be processed the same day. All other orders will be processed the following business day. Check our hours of operation for days we are open for business. Some items take more time to process as some items may be custom made, require modification before shipping, backordered or are a special order. Please see the 'Availability' estimate shown on the product details page. This is the processing time required to process and ship the item.

Shipping Your Order

We use UPS for superior quality, speed and service. Shipping prices are calculated directly from UPS.com. We do not add to that to keep costs down for you! All shipments are insured and tracked so you can be confident ordering with us. UPS does not ship on weekends or holidays (see holiday schedule below).

Delivery cost is totaled at checkout using your address to calculate distance. Below is a map showing how many days it will take for your package to arrive once processed using UPS GROUND. If you need your item faster, you can choose 2-Day Air or Next Day Air as your delivery choice at checkout.

UPS Shipping Holidays

• UPS does NOT ship (pickup or deliver) on Saturdays or Sundays
• UPS does not ship (pickup or deliver) on the following days due to US holidays:
  • 5/27/13 Memorial Day
  • 7/4/13 Independence Day
  • 9/2/13 Labor Day
  • 11/28/13-12/1/13 (Thanksgiving Day through the weekend. Shipping resumes Monday)
  • 12/24/13 (Christmas Eve) - No UPS Pickup. Delivery schedule as normal.
  • 12/25/13 (Christmas Day)
  • 12/31/13 (New Years Eve) - No UPS Pickup. Delivery schedule as normal.
  • 1/1/14 (New Years Day)

International Orders

For orders outside the United States we ship via UPS Expedited (3-5 days). This is to ensure proper tracking outside our borders. We insure all orders to ensure your delivery is cared for and is insured in the event of damage or loss along the way. Estimated shipping time for most countries is 3-5 days. The customer is responsible for related customs fees, duties or any additional costs incurred beyond the original purchase price.

Order Status

To check the status of your order you can login to your account using the email and password you provided upon checkout. You will see a status of your order. If the order has shipped, a tracking number will be listed. If your order shows 'Processing' this means we are working on it and the package will ship soon. Once it does ship, you will receive an email notification including the tracking information. If your order shows 'Processing' or 'Pending Shipment' for more than a few days this may be due due to a portion of your order being on backorder or one of the items is special order or requires special modification. Please see the 'Availability' estimate on the product you ordered as this will tell you how long to expect the item to ship.

Delivery
In most cases the shipping carrier will require a signature for delivery, especially when the value is over a certain amount. Sometimes they will drop it off without a signature but the driver typically uses their own discretion. We do not have any control over that. In some cases we may need to change the shipping carrier if the address is unconfirmed with our preferred carrier, the address is a PO Box or any other reason we feel would make this necessary. The carrier will provide notices on how to proceed if the package is not left at your door. If the package is returned to us due to non-delivery we will attempt to contact you for redelivery. A redelivery fee will be required to pay for shipping the package again.

Delays
UPS is committed to making every effort to provide service to all areas where conditions permit safe access. UPS closely monitors routes to ensure service resumes smoothly as soon as conditions permit. Unfortunately, some circumstances do occur that make transporting packages impossible or hazardous. Please be aware that occasional delays do happen and that every effort is being made to deliver packages as soon as possible. Please continue to monitor ups.com with your tracking number for the latest delivery status information. The UPS package guarantee does not apply when transportation networks are disrupted.