Tracking Your OrderOnce you've placed an order you can track its progress right on our web site. Just login to your account and look for 'Track packages / Review Orders' in the 'MY ACCOUNT' section.
Track Order View Account Order History
Holiday Ordering TipsWe understand orders need to arrive on time, especially for Christmas. So, here are a few tips to ensure you get your order on time:
Processing Your OrderOrders placed before the shipping cutoff times noted below will be processed the same day. All other orders will be processed the following business day. Check our hours of operation for days we are open for business and holidays. Some items take more time to process as some items may be custom made, require modification before shipping, backordered or are a special order. This will be noted as the 'Availability' shown on the product details page.
Shipping Your OrderWe use UPS for superior quality, speed and service and an 'Economy' option which is USPS priority. All of our shipments include insurance and tracking so you can be confident ordering with us. Shipping prices are captured directly from UPS and USPS systems at checkout. In order to keep costs down we do not add any fees. UPS does not ship on weekends or holidays (see holiday schedule below). USPS does not ship on Sundays and holidays.
Daily Shipping Cutoff Times
Shippers are scheduled to pick up packages every day at a certain time. Any orders placed after the below times will not be picked up until the next business day. Note that the USPS pickup is pretty early. As such, we suggest using UPS for quicker service.
Delivery cost is totaled at checkout using your address to calculate distance. Below is a map showing how many days it will take for your package to arrive once processed using UPS GROUND. If you need your item faster, you can choose 2-Day Air or Next Day Air as your delivery choice at checkout.
Example Order TimesHere are some EXAMPLES to help explain shipping times...
International OrdersFor orders outside the United States we ship via UPS. This is to ensure proper tracking outside our borders. We insure all orders to ensure your delivery is cared for and is insured in the event of damage or loss along the way. Estimated shipping time for most countries is 3-5 days but can vary with based on local customs.
Order StatusTo check the status of your order you can login to your account using the email and password you provided upon checkout. You will see a status of your order. If the order has shipped, a tracking number will be listed. If your order shows 'Processing' this means we are working on it and the package will ship soon. Once it does ship, you will receive an email notification including the tracking information. If your order shows 'Processing' or 'Pending Shipment' for more than a few days this may be due due to a portion of your order being on backorder or one of the items is special order or requires special modification. By default we will hold back order until it can be shipped in full. Please see the 'Availability' estimate on the product you ordered as this will tell you how long to expect the item to ship.
DeliveryIn most cases the shipping carrier will require a signature for delivery, especially when the value is over a certain amount. Sometimes they will drop it off without a signature but the driver typically uses their own discretion. We do not have any control over that. In some cases we may need to change the shipping carrier if the address is unconfirmed with our preferred carrier, the address is a PO Box or any other reason we feel would make this necessary. The carrier will provide notices on how to proceed if the package is not left at your door. If the package is returned to us due to non-delivery we will attempt to contact you for redelivery. A redelivery fee will be required to pay for shipping the package again.
If a package is refused, non-deliverable or duties are not paid to the shipper as required by your country, any applicable refund will be deducted for any return shipment, abandonment fees and any other fees incurred for return shipment. If the package is abandoned NO REFUND will be issued. Simply put, it is very likely you will not receive a refund as abandonment fees are very costly. If you don't want the item, please accept the package and we'll do our best to work something out with you afterwards.
DelaysUPS is committed to making every effort to provide service to all areas where conditions permit safe access. UPS closely monitors routes to ensure service resumes smoothly as soon as conditions permit. Unfortunately, some circumstances do occur that make transporting packages impossible or hazardous. Please be aware that occasional delays do happen and that every effort is being made to deliver packages as soon as possible. Please continue to monitor ups.com with your tracking number for the latest delivery status information. The UPS package guarantee does not apply when transportation networks are disrupted.